reality check: training issues

now, time for a reality check.
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myth #1: training ostensibly exists only to fill the gaps between user perception and design affordance

myth #2: training on a new application is prescribed based on gaps discovered during usability testing and the pilot release.
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fact: the UI designer works to eliminate the need for training.

fact: training as it exists in most organizations is a carryover from the dark days before the interaction architect/UI design professional/usability dude was a formal part of the design team.

fact: training is still carried on in the same way as they did way back then.

fact: It's as if we did not exist at all.
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so.. does anyone really care about the UI guy (or gal)? if they have a "training program" in place?
________________________________________________________ copyright 2004 ajoy muralidhar. all names or brands referenced are the copyright of their respective owners.